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My Book on Strategic Decision Making

My Book on Strategic Decision Making
Applying the Analytic Hierarchy Process
Showing posts with label Who is right?. Show all posts
Showing posts with label Who is right?. Show all posts

Friday, February 13, 2009

Who is right - Customer or Provider?

Who is RIGHT?

YOUR CUSTOMER IS NEVER RIGHT.

YOU CAN NEVER BE RIGHT.

Well - Neither Your Customer Nor You can be RIGHT - alone!

However - The only way to be RIGHT is when

YOU and YOUR CUSTOMER ARE RIGHT AT THE SAME TIME.


This requires a MIND SET SHIFT - TOWARDS CO-CRAFTING!

My Book @Goodread