Information Technology Decisions - Practitioner's Perspectives on Sustaining Operational Innovation
Centrality of Information Technology (IT) in the globally distributed enterprises and in fact the modern day life has created an unmet need to help managers, engineers and businesses to make decisions that are not only robust but help create operational innovation in a dynamic world that we have created. Hence IT decision-making, be it offshore-outsourcing, large program management, software project management, system design and development or software development and maintenance, has taken a central position. The problem is that the existing methods of normative or prescriptive decision making described in decision theory, operations research etc fails miserably as they typically doesn’t take into account the non-physical nature of software, the difference in knowledge worker versus industrial worker, the global nature of software development and many imponderables due to technology and innovation pace. This paper explains various scenarios and methods developed, adopted and adapted for IT Decisions which has helped sustaining operational innovation and excellence in multiple real life IT projects the author has been part of.
The detailed article is available at the Computer Society of India Communications HERE