The recent insight from Gartner, "Business innovation will come from organizational openness" doesnt seemto be much of a new thing. Everyone talks about it.
The problem is how do we design the enterprise for openness. The enterprises where mental images and experiences are governed by close door, close loop, tight control, command and control hierarchical structures that were prevalent in last millennium, - how does one open the eyes of the organization big wigs - who by keeping the tight control are hellbent on killing the enterprise that they painstakingly built in the last century.
The Design for Complexity is a possible way ahead. What I mean is that shift the way we solve problems - we do it by dividing problems into smaller problems the so called reductionistic approach to solve problems. By increasing multi-dimensional horizontal links in the enterprise we will be increasing the complexity and hence in the eyes of the control freaks - the chaos. Well,Chaos to your eyes dear CXO's is nothing but value when it comes to enterprise in the new world.
Let the employees own the entrprise - not the management - as anyway they know what it is that is best in the given context - Management should perform an important function of designing theorganization so that employees can learn and create. The new HCL policy - if it is really translated - The Employee First policy is absolutely fantastic in this sense - However one small caveat- it is in contrast to customer first not management first - therein may be lie the nemesis of the policy as well -
Please redo it like this - Employees First. Customer Second and Management Last!
What say you?
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Applying the Analytic Hierarchy Process
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2 comments:
i saw a book called "lean solutions" in the bookshop today and the cover note was telling.. there seems to be a lot to do in the producer customer interface.. even with the ever increasing convenience of modern life, the producer customer interface is still not pleasant apparently.. do we need to see design for complexity in this context?
I believe the Design for complexity or design through complexification is really what can shift the focus to finding out simplicity on the other side of complexity - It is indeed a shift from our traditional way of solving problems by reducing the problem into sub-problems... So when I say design for complexity which means taking care of complexity the method can be by complexification - however the solution that should emerge should be simple. One dimension of complexification is usabality consideration upfront when we are designing - there can me many more dimensions which we can add one by one to make the problem more complex - and as you make the problem more complex - you realize that the wholistic solution is really very simple - the simple solution emerges! Hope I am clear - well - obviously clarity also emerge by going through this path may be :)
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