The new trend is all very clear and evident. Outsource all those components of your work for which you are much more qualified - starting from making ppts, getting search done (google), consolidating reports and what not. The employees focus on doing the innovation, ideation and more high value work for which they are paid. The Japenese word coming from Lean Thinking for all this stuff is MUDA. Muda Outsourcing is what can make your value streams more efficient!
Pfizer's experiences are interesting as per the article here
Come to think of it - we should create a team to provide all these services to most of high end employees, inside the organization.
Well, it make sense!