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My Book on Strategic Decision Making

My Book on Strategic Decision Making
Applying the Analytic Hierarchy Process

Tuesday, October 23, 2007

Start of the death of the IT captives Centers in India

The inhouse offshoring trend - the so called captive IT and back end office units of the western companies have started the downhill trend. With the news of the first captive BPO being closed - unceremoneously as we are told here

What is this trend really! Why this is happening - as mentioned in the news item Forrester reports 60% of captives having issues.

The issue in my opinion is not captives alone - it is the parent organization that doesnt have the patience and focus to minimize the inefficiencies in the way the system is built. Inhouse offshoring as a model could have become a fantastic capability if the parent organization gives autonomy and Profit and Loss responsibility to the captive. If it is pure cost center than anyway it will always remain like that - and the tentative ways in which companies try to execute captive centers will face more failures than success.

It is a long term commitment to create a global organization that will build companies that last - else we are seeing the death of more companies!

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